Question 1

Is Punch reliable for day trading and options trading?

Accepted Answer

Yes, Punch is built specifically for active traders with a focus on reliability and speed. Our uptime metrics are publicly displayed on status.punch.trade, and we continuously monitor all critical services. Our infrastructure is designed to handle high-frequency trading with minimal latency.

Question 2

What is Punch's uptime percentage?

Accepted Answer

You can view real-time 30-day uptime percentages for each service (Orders, Login, Funds) on our status page at status.punch.trade. We aim for 99.9%+ uptime across all critical services and publish all incidents transparently.

Question 3

When was the last time Punch had an outage?

Accepted Answer

All incidents, including degradations and outages, are documented on our status page at status.punch.trade. Each incident includes details about the impact, resolution timeline, and affected services.

Question 4

How do I check if Punch is down or if it's just my connection?

Accepted Answer

Visit status.punch.trade to check the real-time status of all services. If services show as Online with high uptime, the issue may be with your internet connection. You can check specific service status indicators to identify which service might be affected.

Question 5

What happens to my orders during a Punch outage?

Accepted Answer

All confirmed orders are sent to the exchange and remain active even if Punch experiences downtime. However, you may not be able to place new orders or modify existing ones during an outage. We recommend setting appropriate stop-losses before market hours.

Question 6

Does Punch have issues during high volatility or market hours?

Accepted Answer

Punch's infrastructure is designed to handle high trading volumes and market volatility. Performance metrics on status.punch.trade include data from market hours. We continuously scale our infrastructure to maintain reliability during peak trading times.

Question 7

How quickly does Punch resolve technical issues?

Accepted Answer

Resolution times vary depending on the severity and nature of the issue. All incidents in our history include timestamps showing when they were detected and resolved. Our engineering team monitors services 24/7 and responds immediately to any degradation.

Question 8

Where can I report a Punch technical issue?

Accepted Answer

If you experience any technical issues, contact our support team at punch.trade/help/ for immediate assistance.

Question 9

What services does Punch monitor for uptime?

Accepted Answer

We monitor three critical services: Orders (for placing, modifying, and canceling trades), Login (for authentication and account access), and Funds (for deposits, withdrawals, and balance queries). Each service's uptime is tracked independently.

System Status

As of November 18, 2025 at 10:14 AM IST

Speed

Reliability

Previous incidents